Our Satisfaction Guarantee

Not in love? We can promise you a lot, but you’ll only truly find out by testing it yourself…

That’s why we offer a risk-free 30-day money-back guarantee on all orders. If you’re not satisfied, you can return your product at any time, and we will refund you the full amount!

How does the return work?

Please inform us within 30 days of receiving your order via email at support@chantee.de.

You will then receive our return form by email.

You can bring the packaged item with the return form to the nearest pack station or DHL branch, where you will receive a receipt for your return.

We will be notified of your return and will process the refund of the invoice amount as soon as possible after receiving the returned item.

Please note, once an order has been placed, it cannot be edited or canceled before delivery. All orders are processed immediately to ensure timely delivery.

Will I have to pay shipping costs for a return?

Please note that we currently do not offer free returns. The return shipping cost is borne by the buyer.

How long do I have to return something?

After receiving your order, you have the option to request a return within 30 days.

My item is defective

How frustrating! Unfortunately, sometimes your product may get damaged during shipping or a wrong product may be delivered. We will always send you a replacement free of charge the first time, but unfortunately, we cannot offer a refund.

If it arrives defective a second time, we will refund the full purchase amount.

When and how will I get my money back?

Refunds are usually made using the original payment method. We typically process the refund within 1-2 business days, and depending on the payment method, the amount will be refunded immediately or after a short time.

Lost or Returned Package?

If a package was lost due to a logistics issue or couldn’t be delivered, we will send out a new package immediately. Please contact our customer service at support@chantee.de for assistance.

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without providing any reason.

The withdrawal period is 30 days from the day you or a third party, other than the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us (CHANTÉ, support@chantee.de) via a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient to send the notification of your decision to withdraw from the contract before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including the delivery costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than 30 days from the day on which we are informed of your decision to withdraw from this contract. We will use the same payment method you used for the original transaction, unless explicitly agreed otherwise with you; in any case, no fees will be charged for this refund.

We may withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.

You must return the goods without undue delay and, in any case, no later than 30 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the 30-day period expires.

You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling the goods in a way that was not necessary to ascertain the nature, characteristics, and functioning of the goods.

Questions?

Please send us a message at support@chantee.de, and we will respond as soon as possible.

Unfortunately, we cannot offer exchanges after purchase. Please return your original order and place a new order with the correct item.

If you receive a damaged or incorrect item, please contact us immediately at support@chantee.de. We will review the situation and strive to resolve the issue by providing a replacement, discount, or credit.

When will I receive my refund?

If you’ve sent your return but are still waiting for your refund, we understand that this can be frustrating, but there may be several reasons for the delay…

The delivery time back to our warehouse can range from a few days up to about 30 days.

How can I check the status of my return?

First, we recommend checking your return tracking (if the courier you chose provided one) and looking for an update that says it was “Delivered” or similar. This means that the item has arrived at the warehouse and will be reviewed and scanned by our team within 7 days. Stay patient, we will email you once the return has been processed to confirm your refund.

Once processed, it may take 7 days for your refund to appear in your account after being released by your bank, which means a refund can take up to 14 days in total.

Further questions?

Please contact our support team at support@chantee.de.

Customer Service Email

support@chantee.de

Send us a message, and we will reply as soon as possible.

Office hours: Our customer service is available Monday to Friday from 9:00 AM to 5:00 PM.

How do I contact CHANTÉ Support?

We want to make your CHANTÉ shopping experience as smooth as possible, but sometimes you might need some help. The fastest and easiest way to contact us is through our chat widget in the bottom right of this page. Simply:

• Open the chat widget icon at the bottom right of this page.

• Fill out all the fields that the HERMIZ bot asks for in as much detail as possible.

• The bot will then find the perfect human* agent for your inquiry (*if necessary).

Please only start one conversation at a time. Don’t worry, our team will respond as quickly as possible. Contacting us through multiple channels for the same issue may delay response times for you and other customers.

How do I contact CHANTÉ via Email?

The fastest way to contact us is through our chat widget at the bottom right of this page. However, if you prefer to send an email, please send your email to support@chantee.de, where we typically reply within 24-48 hours.

Make sure to provide as much information as possible, such as:

• Order number (#1450)

• Email address

• A description of your issue

• Supporting images (if applicable)

This allows us to respond to your inquiries as quickly as possible. You can expect a response within 24 hours, except during sales periods, which may take a little longer.

For a faster response, we recommend using our chat function icon in the bottom right corner of your screen.

Phone Support

Why doesn’t CHANTÉ have a phone number?

CHANTÉ does not have a call center and we are not equipped to handle high call volumes.

The CHANTÉ brand was built online, including our customer support. Although you may occasionally receive an automated response, all channels are staffed by real people who are happy to help – we’re even available 24/7 through our chat function! Just click the chat widget icon at the bottom right of the page to start a conversation with us!

Follow the Care Instructions

We always recommend carefully reading the care instructions for your new jewelry. This is a simple but crucial step to avoid damage while wearing or cleaning it. Make sure you understand the symbols and instructions to keep your jewelry in the best possible condition for as long as possible.

Clean Your Jewelry Regularly

Dirt, sweat, and skin oils can accumulate on your jewelry and cause it to look dull or discolored. To prevent this, clean your jewelry regularly with a soft, lint-free cloth and special jewelry cleaning products. Be sure to treat delicate materials like pearls or gemstones gently.

Avoid Extreme Temperatures

Jewelry should never be exposed to extreme heat or cold. These can damage materials like metals or stones and shorten the lifespan of your jewelry. Store your jewelry in a cool, dry place to ensure its longevity.

Air Dry Instead of Chemicals

Avoid using harsh chemicals or cleaning agents. Also, do not expose your jewelry to moisture unnecessarily. After cleaning, let it air dry to avoid discoloration or damage. Air drying is gentler and more environmentally friendly.

These tips will not only help keep your jewelry looking beautiful for a long time, but also contribute to sustainability.

Do you sell counterfeits?

No, at CHANTÉ, we do not sell counterfeits.

Some of our products are called “Dupes.” In the fashion and style world, a “dupe” refers to a clothing item, accessory, or footwear that closely resembles a more expensive designer or branded version but is available at a much lower price. These dupes are often produced by fast-fashion brands and are popular with consumers who want to replicate the look of high-end fashion at more affordable prices.

Here are some key points about fashion dupes:

1. Look and Design: Fashion dupes often look very similar to the original designer items but may differ in details like materials, craftsmanship, or quality.

2. Price: The main difference between a dupe and the original is the price. Dupes are typically much more affordable than the originals.

3. Legal Aspects: While dupes are legal as long as they don’t violate trademark rights, direct counterfeits (products that attempt to pass as the real designer piece) are illegal. Dupes generally avoid obvious brand markings to prevent legal issues.

4. Popularity: Fashion dupes are popular with consumers who want to follow trends without spending a fortune. They offer a way to look fashionable without breaking the bank.

If you have any questions, feel free to contact us via Live Chat or email at support@chantee.de.