Our satisfaction guarantee

Not in love? We can promise you a lot, but the only way to really find out is to try it out...

That's why we offer a risk-free 30-day money-back guarantee on all orders. If you're not satisfied, you can return your product anytime and we'll give you a full refund!

How does the return work?

1. Please inform us within 30 days of receiving your order by email via support@chantee.de
2. You will then receive our return form by email
3. You bring the packaged shipment with the return form to the nearest Packstation or DHL branch and you will then receive a receipt for your return.
4. We will receive notification of your return and will arrange for a refund of the invoice amount as soon as possible after receiving the return.
5. Please note that once an order has been placed, it cannot be edited or canceled until delivery. All orders are processed immediately to ensure timely delivery.

Do I have to pay shipping costs if I return a product?

Please note that we currently do not offer free returns . Return shipping is the responsibility of the buyer.

How long do I have to return something?

After receiving your order, you have the option to request a return within 30 days.

My item is defective

How frustrating! Unfortunately, it can happen that your product is damaged during shipping or that the wrong product is delivered. We'll always send you a new package free of charge the first time, but unfortunately, we can't offer refunds. If it arrives defective the second time, we'll refund the full purchase price.

When and how do I get my money back?

Refunds are usually processed using the original payment method. We usually process the refund within 1-2 business days. Depending on the payment method, the amount will be refunded immediately or shortly thereafter.

Lost package / returned package?

If a package is lost or undelivered due to a logistical issue, we will resend it immediately. Please contact our customer service team via support@chantee.de.

Cancellation policy

Right of withdrawalYou have the right to withdraw from this contract within 30 days without giving any reason.The withdrawal period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.To exercise your right of withdrawal, you must inform us (CHANTÉ, support@chantee.de ) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 30 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.You must return or hand over the goods to us promptly and in any event no later than 30 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

Questions?

Send us a message to support@chantee.de and we will respond as soon as possible.

Unfortunately, we cannot offer exchanges after purchase. Please return your original order and place a new order with the new item.

If you receive a damaged or incorrect item, please contact us immediately at support@chantee.de - We will investigate the situation and endeavor to resolve the issue through a replacement, discount, or credit note.

When will I receive my refund?

If you've sent your return but are still waiting for your refund, we know it's frustrating, but there could be several reasons...

The delivery time back to our warehouse can vary from a few days to about 30 days.

How can I check the status of my return?

First, we recommend checking your return tracking (if your chosen courier provided one) and looking for an update stating that it has been 'Delivered,' 'Shipping,' or similar. This means the item has arrived at the warehouse and will be inspected and scanned by our team within 7 days. Please remain patient; we will contact you via email once the return has been processed to confirm your refund.

Once processed, your refund may take 7 days to appear in your account after it has been approved by your bank, meaning a refund in total may take up to 14 days.

Further questions?

Please contact our support team at support@chantee.de

Customer service email

support@chantee.de

Send us a message and we will reply as soon as possible.

Office hours: Our customer service is available Monday to Friday from 9:00 a.m. to 5:00 p.m.

How do I contact CHANTÉ support?

We want to make your CHANTÉ shopping experience as smooth as possible, but sometimes you might need a little help. The quickest and easiest way to contact us is via our chat widget in the bottom right corner of this page.

• Open the chat widget icon at the bottom right of this page.
• Fill out all fields that the HERMIZ bot asks for information in as much detail as possible.
• The bot will then find the perfect human* agent for your query (*if needed).

Please only start one conversation at a time. Don't worry, our team will respond as quickly as possible. Contacting us through multiple channels for the same inquiry may delay response times for you and other customers.

How do I contact CHANTÉ by email?

The fastest way to contact us is via our chat widget in the bottom right corner of this page. However, if you prefer to send an email, please send your email to support@chantee.de , where we will typically respond within 24-48 hours.

Make sure you provide as much information as possible, such as:

• Order number (#1450)
• E-mail address
• A description of your problem
• Supporting images (if applicable)

This allows us to answer all your questions as quickly as possible. You can expect a response within 24 hours, except during sales, which may take a little longer.

However, for a faster response, we recommend using our chat function icon in the lower right corner of your screen.

Telephone support

Why doesn't CHANTÉ have a phone number? CHANTÉ doesn't have a call center, and we're not equipped to handle high call volumes.

The Chanté brand was built online, including our customer support. While you may occasionally receive an automated response, all channels are staffed by human personnel happy to help—we're even available 24/7 via our chat feature! Simply click the chat widget icon in the bottom right corner of the page to start a conversation with us!

Please note the care instructions

We always recommend reading the care instructions for your new jewelry carefully. This is a simple but crucial step to avoid damage while wearing or cleaning. Make sure you understand the symbols and instructions to keep your jewelry in top condition for a long time.

Clean your jewelry regularly

Dirt, sweat, and skin oils can build up on your jewelry, causing it to appear dull or discolored. To prevent this, clean your jewelry regularly with a soft, lint-free cloth and specialized jewelry cleaners. Make sure to treat delicate materials like pearls or gemstones with care.

Avoid extreme temperatures

Jewelry should never be exposed to extreme heat or cold. These can damage materials such as metals or stones and shorten the lifespan of your jewelry. Store your jewelry in a cool, dry place to ensure its longevity.

Air drying instead of chemicals

Avoid using harsh chemicals or harsh cleaning agents. Also, avoid exposing your jewelry to unnecessary moisture. Air-dry it after cleaning to avoid discoloration or damage. Air-drying is gentler and more environmentally friendly.

These tips will not only help you keep your jewelry beautiful for a long time, but will also contribute to sustainability.

Do you sell counterfeits?

No, at CHANTÉ we do not sell counterfeits.

Some of our products are so-called " dupes ".

In the fashion industry, a "dupe" refers to a piece of clothing, accessory, or footwear that closely resembles a more expensive designer or name-brand version, but is available at a much lower price. These dupes are often produced by fast-fashion brands and are popular with consumers who want to replicate the look of high-end fashion at more affordable prices.

Here are some important points about fashion dupes:

1. Appearance and design: Fashion dupes often look very similar to the original designer pieces, but may differ in details such as materials, workmanship or quality.

2. Price: The main difference between a dupe and the original is the price. Dupes are usually significantly cheaper than the originals.

3. Legal aspects: While dupes are legal as long as they don't infringe trademark rights, direct counterfeits (i.e., products that attempt to pass as the genuine designer item) are illegal. Dupes generally avoid obvious trademark features to avoid legal issues.

4. Popularity: Fashion dupes are popular with consumers who want to follow current trends without spending a fortune. They offer a way to look fashionable without breaking the bank.

If you have any questions, please do not hesitate to contact us via live chat or email support@chantee.de